Customer Experience Best Practices Study

2016-11-22T22:08:42+00:00

Investment in customer experience management has increased or remained stable since 2005 for 88% of business-to-business companies, according to the 2010 ClearAction Business-to-Business Customer Experience Benchmarking [...]

Customer Experience Best Practices Study 2016-11-22T22:08:42+00:00

When Customers Complain, Make Lemonade

2016-11-22T22:08:44+00:00

Congratulations to our Lynn Hunsaker for being acknowledged as the CustomerThink.com Best Author for August 2008, in the Blog category. Lynn received high marks for all four of her [...]

When Customers Complain, Make Lemonade 2016-11-22T22:08:44+00:00