Customer Experience Excellence: Design, Improvement & Innovation (Module 4)
This module is designed for you, if you want to leapfrog the norms or expand your expertise in Customer Experience Design, Improvement and Innovation.
Everyone who has completed the course has told us that it helped them see better ways of leading customer experience excellence.
This 34-minute narrated module explains key concepts, how various tools are used in practice, and the reasoning behind myths and truths for experience design, improvement, and innovation. Exercises include exploration of the topic as a practical application to your own situation, and topic mastery scenarios.