This module is designed for you, if you want to leapfrog the norms or expand your expertise in Voice of the Customer, Customer Insight & Understanding.
Everyone who has completed the course has told us that it helped them see better ways of leading customer experience excellence.
This 44-minute narrated module explains key concepts, how various tools are used in practice, and the reasoning behind myths and truths for voice-of-the-customer and customer intelligence. Exercises include exploration of the topic as a practical application to your own situation, and topic mastery scenarios.
You may purchase:
1) Any module separately (USD $89)
2) Full course (USD $495)
3) Exercise feedback option (USD $89, covers up to 6 modules), you may send your topic exploration and topic mastery answers to us for feedback