VOC, Customer Insight and UnderstandingThis module is designed for you, if you want to leapfrog the norms or expand your expertise in Voice of the Customer, Customer Insight & Understanding.

Everyone who has completed the course has told us that it helped them see better ways of leading customer experience excellence.

This 44-minute narrated module explains key concepts, how various tools are used in practice, and the reasoning behind myths and truths for voice-of-the-customer and customer intelligence. Exercises include exploration of the topic as a practical application to your own situation, and topic mastery scenarios.

You may purchase:

  • Any module separately (USD $89)
  • Full course (USD $495)
  • Exercise feedback option (USD $89, covers up to 6 modules), you may send your topic exploration and topic mastery answers to us for feedback

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