Customer Experience Excellence: VoC, Customer Insight & Understanding (Module 3)

VOC, Customer Insight and UnderstandingThis module is designed for you, if you want to leapfrog the norms or expand your expertise in Voice of the Customer, Customer Insight & Understanding.

Everyone who has completed the course has told us that it helped them see better ways of leading customer experience excellence.

This 44-minute narrated module explains key concepts, how various tools are used in practice, and the reasoning behind myths and truths for voice-of-the-customer and customer intelligence. Exercises include exploration of the topic as a practical application to your own situation, and topic mastery scenarios.

You may purchase:

  • Any module separately (USD $89)
  • Full course (USD $495)
  • Exercise feedback option (USD $89, covers up to 6 modules), you may send your topic exploration and topic mastery answers to us for feedback

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