Everyone who has completed the course has told us that it helped them see better ways of leading customer experience excellence.
This 20-minute narrated module explains key concepts, how various tools are used in practice, and the reasoning behind myths and truths for organizational adoption and accountability of customer experience management. Exercises include exploration of the topic as a practical application to your own situation, and topic mastery scenarios.
You may purchase:
- Any module separately (USD $89)
- Full course (USD $495)
- Exercise feedback option (USD $89, covers up to 6 modules), you may send your topic exploration and topic mastery answers to us for feedback.