B2B_CX_Best_Practices_Report-500x375@2xThe ClearAction Business-to-Business Customer Experience Management Benchmarking Study monitors the implementation of best practices in customer-focused management for sustainable high profitability.

This report explores the motivations behind customer experience management (CEM) and its linkages to corporate goals, strategy, culture, processes, and business results.

Note: this report is one of several parts to the full study of the journey to world-class performance in how business-to-business firms:

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