Intelligence Section of 4th Annual B-to-B Customer Experience Best Practices Study

B2B_CX_Best_Practices_Report-500x375@2xThe ClearAction Business-to-Business Customer Experience Management Benchmarking Study monitors the implementation of best practices in customer-focused management for sustainable high profitability.

This report explores B2B customer intelligence practices: how we listen to and view customers.

Note: this report is one of several parts to the full study of the journey to world-class performance in how business-to-business firms:

  • Full Study
  • Motivation: the scope and intent of customer experience management efforts
  • Action: how we center employees and our business on customers

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