Faulty Decision-Making: 6th of 7 Deadly Sins of Marketing

Resources are precious in Marketing. Time, budgets, tools, staff, alliances, suppliers, customers, opportunities — we make decisions about all these precious resources [...]

Dysfunctional Relationships: 5th of 7 Deadly Sins of Marketing

Jumping through hoops is a feeling we all get when relationships are dysfunctional. In marketing, that can happen within the [...]

Marketing Maturity Mobilizes Mojo

In sports skills, maturity matters because it puts your game at the top echelon of competition. In human development, maturity [...]

Saluting 25 Silo-Bridging CMOs

Silos — span them, bust them, mix them or ventilate them. Just don't ignore them. Marketing silos exist as a [...]

10 Silos Marketing Ops Can Bridge

Silos are a hot business topic today. As Marketing Operations (MO) pros, we owe it to our companies to understand [...]

7 Deadly Sins of Marketing: #4 Constipated Creativity

Creativity is a must-have in marketing. It's not just about art and messaging, but also about business models, engagement, decision-making, [...]

7 Deadly Sins of Marketing: #3 Sketchy Institutional Memory

Successful marketing programs depend on accurate information, a historical view into past successes and failures, and the ability to recognize [...]

7 Deadly Sins of Marketing: #2 Slammed Resources

Daily demands on marketers can feel like a constant treadmill. It's a fact today, with no end in sight. With [...]

7 Deadly Sins of Marketing: #1 Ill-Defined Metrics

Today’s marketing departments must justify their existence. The need to measure results is inevitable. However, the instincts and skills that [...]

Accelerating Buy-in Across Marketing

Shared vision may be the biggest stumbling block for strategy execution. And even more so for adopting great ideas that [...]

Marketing Organizations Can Leap Forward with Interactivity

In the era of customer engagement, it's the 360-degree approach that will win. 360-degrees around you, that is. While customer [...]

5 Ways to Make Marketing Operations Strategic

Marketing Operations often starts out in an organization at a tactical level: overseeing a technology deployment, analyzing data, measuring activities, [...]

Building Marketing Operations Capabilities

Capability-building is the name of the game when it comes to the reason why your customers buy from you. Whatever [...]

Interaction is “the New Black” for Marketing Organizations

In the era of customer engagement, it's actually 360-degree engagement that will win. 360-degrees around you, that is. While customer [...]

10 Ways Marketing Operations Creates Value

If you think Marketing Operations is one-dimensional, think again! By any name — marketing transformation, or marketing organizational efficiency and [...]

Marketing Performance Management Defined for Wikipedia

Marketing Performance Management definition, as proposed Wikipedia updated content. Please comment below to indicate your approval or suggestions. (Note on [...]

Marketing Agility: Navigating the Turbulence Ahead

Two-thirds of marketers think marketing has changed more in the past two years than in the past fifty years, according [...]

Is Operations Sexy?

Is Operations Sexy? Look "Operations" up in the dictionary, and you will see: "the condition of functioning or being active". [...]

Metrics for Marketing Management

Measuring progress as a predictor of your company’s financial growth is the way to open doors to funding. The word [...]

Marketing Metrics, Technology & Customer Experience

Sometimes the simple basics can refresh our perspectives and effectiveness. In the recent Marketing Operations & Technology Summit, I presented [...]