Two-thirds of marketers think marketing has changed more in the past two years than in the past fifty years, according to a study conducted by Adobe. At the Marketing Operations & Technology Summit last fall, we were mesmerized with insights from Adrian Ott, author of The 24-Hour Customer and Exponential Influence. She cited additional research findings from Forbes, IDC, and InformationWeek: … Read more →
Measuring progress as a predictor of your company’s financial growth is the way to open doors to funding. The word “progress” in itself is a clue to the “laws of metrics” (like “laws of physics”): metrics are not stand-alone figures, but rather, quantifications of a process flow. Think of marketing as a chain of activities and decisions that originate with an internal or external supplier, proceed from group to group throughout the marketing organization (and sometimes beyond), and eventually result in outputs that collectively … Read more →
Sometimes the simple basics can refresh our perspectives and effectiveness. In the recent Marketing Operations & Technology Summit, I presented a wrap-up conversation after we delved into deep, future-oriented best-practices discussions on marketing metrics, technology and customer experience.
Lack of marketing and sales alignment has been a weak spot for decades at almost every company. What's the silver bullet? Customers. They're the shared interest and driving force (other than money) for both marketing and sales. And when you stop to think about it, customers are the source of money . . . and as the old saying goes: follow the money.
So it's actually company-customer misalignment that's at the heart of the matter. We've traditionally … Read more →
A lot can change in a decade . . . as evidenced by Blockbuster video stores, Netflix DVD mailings, Blackberry and iPhone. And Marketing has undergone significant changes, too. The dynamics in the marketplace and in the marketing organization have shifted dramatically. What was needed for success in days gone by — the 4 Ps of product, price, place, and promotion — has now transformed into 4 new Ps required for success today:
Marketing Operations definition as proposed updated content for Wikipedia, which would include the History of Marketing Operations. and Marketing Operations Defined for Wikipedia, Part I. Please comment below to indicate your approval/suggestions.
The 2014 Marketing Performance Management Study conducted by VisionEdge Marketing/ITSMA found that the role of Marketing Operations now includes the following:
- Analytics and predictive modeling
- Budgeting and planning; financial governance and reporting
- Campaign analysis and reporting
- Customer, market, competitive intelligence, research, and insights
- Data management
- Organization benchmarking & assessments
- Performance measurement and reporting
- Project management
- Strategic planning
- Talent and skills development
- Technology & automation & pipeline management
- Workflow process development and documentation
Marketing Operations definition as proposed updated content for Wikipedia, which would include the History of Marketing Operations and Marketing Operations Defined for Wikipedia, Part II. Please comment below to indicate your approval/suggestions.
The marketing operations (MO) function has emerged due to the need for a more transparent, efficient, and accountable view of marketing. Its growth was initially driven by the proliferation of marketing technology and increased pressure from the C-suite to prove the value of marketing and contribute to the bottom-line. The purpose of marketing operations is to increase marketing efficiency and organizational agility. Agile marketing organizations are able to adapt their marketing efforts, quickly and successfully, in response to changing customer behavior, market conditions and business direction to the benefit of improved market share or customer value. … Read more →
Silo-busting was the theme on the third day of the Marketing Operations & Technology Summit. Christine Crandell, CEO of New Business Strategies, is a renowned expert on marketing and sales alignment and she mesmerized the audience with profound insights about what it takes to collaborate and harmonize in the customers' and company's best interests. She pointed out several sources of distrust and drivers of misalignment. Some of the exciting insights included:
- Customers do NOT want a relationship with a brand
- Customers are religious about the experience they need: how can you help me get my outcome?!
- Neither marketing or sales is inclined to talk about the outcome sought by customers, which is necessary in shifting their orientation to customers
The liaison role of Marketing Operations was emphasized throughout the second day of the recent Marketing Operations & Technology Summit. Scott Brinker, renowned blogger of ChiefMarTech.com, brilliantly pointed out the dichotomies we face — left-brain or right-brain, top-down or bottom-up, centralized or distributed, intuition or analytics, inbound or outbound, and so forth — are actually false dichotomies. It's not a matter of either/or, but rather, integration of so-called opposites, and that's a necessity that Marketing Operations (MO) needs to embrace. The unicorn metaphor emphasized how hard it is to find people with the right mix of talent and experience to lead or liaison the false dichotomies.
… Read more →
Marketing operations professionals explored, learned, and celebrated together at the inaugural Marketing Operations & Technology Summit, held in San Diego in October 2014. From Wednesday afternoon through Friday at noon we experienced a wide variety of formats, activities, and topics — and everyone made lots of friends for continuation of the conversations. This is the first of a 3-part series highlighting this inaugural summit.
… Read more →