• reach-up_31831750

Interaction is “the New Black” for Marketing Organizations

In the era of customer engagement, it's actually 360-degree engagement that will win. 360-degrees around you, that is. While customer engagement is necessary, it's not enough for Marketing organizations' future success. 360-degree engagement across Marketing departments — and with other internal groups — will set apart tomorrow's stars from wannabes.

Gone are the days when silos […]

  • marketing operations role

10 Ways Marketing Operations Creates Value

If you think Marketing Operations is one-dimensional, think again! By any name — marketing transformation, or marketing organizational efficiency and effectiveness — it is a young field with plenty of value to create for fellow marketers’ career success and satisfaction, and for getting more done with current resources — and expanding resources for the future.

Here […]

  • marketing performance management

Marketing Performance Management Defined for Wikipedia

Marketing Performance Management definition, as proposed Wikipedia updated content. Please comment below to indicate your approval or suggestions.

(Note on August 2, 2015: thanks to the many subject matter experts who responded to this post, which we shared in dozens of LinkedIn Groups, daily on Twitter, and in newsletters to many thousands of marketers. The definition […]

  • marketing agility

Marketing Agility: Navigating the Turbulence Ahead

Two-thirds of marketers think marketing has changed more in the past two years than in the past fifty years, according to a study conducted by Adobe. At the Marketing Operations & Technology Summit last fall, we were mesmerized with insights from Adrian Ott, author of The 24-Hour Customer and Exponential Influence. She cited additional research […]

  • marketing operations

Is Operations Sexy?

Is Operations Sexy?

Look “Operations” up in the dictionary, and you will see:
“the condition of functioning or being active”.
Interesting. Being active makes me think of sports, games, arts and crafts, being healthy and fun. I’m picturing playbooks, creating beauty and functionality, and workouts and outdoor recreation. All of these are sexy things, right?

But what does this mean in a business environment? According to the Business Dictionary: […]